To remove the app from a device using a personal Microsoft account.You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Even deleting the app from your old device isn't enough. How do I make sure notifications don't continue to go to my old device?Ī: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Q: I lost my device or moved on to a new device. If you have any questions or concerns about updating your MFA settings or need further assistance, please do not hesitate to reach out to us at (618) 650-5500 or email us at We are available to provide support and guidance to ensure that your MFA setup is seamless and secure.Thank you for your post! Since you don't have access to your old phone and your backup failed, you can try to treat this issue as a "lost phone" scenario. We will verify your identity and assist you in resetting your MFA methods. To reset your MFA methods, you can either visit the ITS Help Desk in person or call us at (618)650-5500. If you have a new phone with a new number and no longer have access to your old phone, you will need to contact us at the ITS Help Desk to temporarily exempt your account to allow for a new setup.I got a new phone with a new number and no longer have my old phone: With Authenticator set up on your new phone, you can receive MFA notifications and verify your identity easily and securely. Follow the instructions provided to add the new device as an approved MFA option. Once you are logged in, you can set up Authenticator on your new phone.
Click on it and select the option that works best for you, either by text or call. During the MFA process, you will see a "Use a different verification option" button. Go to and log in using your SIUE email address. If you have a new phone with the same phone number, updating your MFA settings is straightforward.I got a new phone but still have the same phone number: Once logged in, you can choose to set up Authenticator on your new phone. During the login process, use your old phone to approve MFA. To do so, go to and log in using your SIUE email address. If you have a new phone but still have your old phone, you can easily set up MFA on your new device.I got a new phone but still have my old phone: In this article, we will provide you with step-by-step instructions on how to set up MFA on a new phone for different scenarios. However, the process will vary depending on your situation. Setting up MFA on a new phone is an essential step in ensuring the security of your accounts.
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